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Raha is keen on service stability in your home. If there are significant concerns about the male home worker, you can submit a replacement request on Raha app. Our team will review the request and provide an alternative worker in line with the contract terms.
Go to Manage Addresses in the app, tap Edit. Set the new location accurately on the interactive map, tap “Save,” then choose the address to where you need to receive Raha services.
Go to your phone settings Then Apps select the Raha app and make sure “Notifications” is turned on. You should also check that alerts are enabled inside the settings of the app itself.
Raha is keen on service stability in your home. If there are significant concerns about the specialized male home worker, you can submit a replacement request on Raha app. Our team will review the request and provide an alternative worker in line with the contract terms.
Yes. The service depends on the available helpers near your location, and you can always check this availability on Raha app and request the service at any time.
Yes. On the app, you can book up to 6 hourly domestic workers in a single home visit, just plan it ahead and choose the number of workers you need.
Yes, easily. You can add multiple addresses from the “Saved Addresses” page. When you book or renew a package, just choose the address where you want the service delivered.
Tap “Forgot Password” on the login screen, enter your mobile number, and you’ll get an SMS with a secure link to reset your password right away.
Raha is one of the main brands in SMASCO Group. It started as the first licensed domestic worker service, registered with the Ministry of Human Resources and Social Development in Saudi Arabia.
A Male Home Worker provides general, comprehensive support for household tasks that don’t require specific technical skills. A Specialized Male Home Worker has a specialization in a specific area to complete tasks with a higher level of expertise.
To ensure quality service, you can request a team of at least two hostesses, up to 12, depending on your event size and guest count.
Yes. Event Hospitality from Raha is available all year round, including Eid and Ramadan. But we recommend booking early on Raha app ahead of these seasons to secure the number you need, since demand goes up.
Raha’s hostesses only serve and manage your guests; cooking and home cleaning aren’t included. To cover those tasks and help with food prep before your event or cleaning before and after, you can request a Home Visit on Raha app, with up to 6 workers per visit to handle all.
You need a valid home helper visa, and no active recruitment request with another recruiting office. Choose the service provider name: Al-Saudia for Recruitment Company on Musaned, and fill in the details of the worker you want.
Yes. All prices on Tawasut are final and include VAT, with full transparency, and no hidden extra charges after contracting.
You can recruit the core professions every Saudi home needs: home helper, private chauffeur, male home worker, and personal care specialist, with the currently available nationalities for each profession on Musaned platform.
Absolutely. Raha gives you an additional 3-month guarantee after the worker arrives, against work refusal, to protect your financial rights and keep your home routine stable.
Yes One of the biggest advantages of Raha’s Tawasut service: if recruitment takes longer than 30 days we provide a temporary replacement worker right away to handle your household tasks, at no extra cost, until your original worker arrives.
Raha handles all legal and administrative obligations of the home worker’s service, from salaries, medical insurance, residency renewals, and travel tickets. With Raha, you may use Musaned only with Tawasut (the direct recruitment service from Raha). But for all other services, you only download the app, create an account, choose the service, and pay the clear fee, and Raha takes care of everything else.
In Raha, reliability starts before the service reaches you. Every home helper goes through careful medical and criminal screening, then intensive training at Raha Academy on service and privacy standards. We also use a rating system in the app after every visit/contract to keep quality consistent.
Raha guarantees your right to replace the home helper if there are significant concerns or a mismatch with your home requirement, in line with the approved terms and conditions. Just submit a replacement request on the app or contact customer support, and our team will arrange a replacement as quickly as possible, so your service keeps running without interruption.
Absolutely. Routine Visits are available 7 days a week, including Fridays and Saturdays.
Yes. We’re committed to full financial transparency in our home service prices on Raha app. All fees are shown before payment, with no hidden costs.
Yes. You can get more than one Stay-In helper at once through Raha app, pay the required installments, and confirm your request.
You can track your visit credits easily through the service screen on Raha app. You’ll see an up-to-date report showing your credits used, remaining credits, and the package expiry date.
Your private chauffeur travels with you on trips within the Kingdom, as long as a proper accommodation is provided for him, so you always have a stable service that meets your needs, wherever you are.
Yes. On Raha app, you can browse profiles of private drivers from different nationalities and experience levels and choose the best for your priorities before placing your service request.
Yes, each driver holds a valid Saudi driver’s license and has passed practical driving and city road tests. Raha also renews his license and residency and manages his monthly salary.
Safety is our first standard when choosing nannies and babysitters. Every stay-in nanny or hourly babysitter who joins us is selected based on their basic background and skills in dealing with children, then screened and security-checked, and assessed for physical and psychological safety. After that, they go through training programs focused on communication skills with children and first aid basics.
At Raha, we care about keeping a stable bond between your child and their nanny. If you need the same nanny for a long contract, we offer options up to two years, renewable. And if you choose to renew, we give you the priority for hiring the same nanny if she’s still in the country, to keep your child’s daily routine consistent.
The Babysitter service is a daily 4-hour visit from a specialized caregiver who lives outside your home, she comes for the visit, then leaves. The Stay-in Nanny, who provides monthly childcare service, lives in your home with your children, and cares for them all day long. This gives you more stability and a caregiver your children can get used to.
Because your child’s care comes first, we make sure the nanny focuses on her main role. That said, a Stay-In Nanny does handle all household tasks related to your children, like tidying their rooms, washing their personal clothes, and preparing their meals, alongside her main childcare mission.
At Raha, we care about keeping your home routine stable. If you find it hard to settle with the nanny you chose, Raha lets you request a replacement with a few easy steps on the app, at no extra cost.
Yes. On Raha app, you can book a visit at any time. Just make sure there’s enough notice to secure availability. You can also choose a number of visits according to your children’s needs, and schedule them up to 6 months ahead.
Absolutely. At Raha, we make sure every babysitter knows the basics of handling emergencies and first aid.
Yes. You can request a Deep Cleaning Service from Raha all 7 days a week, according to your schedule.
Yes! Raha app lets you easily edit your service appointments, cancel them, or return the visit credits to your balance, as long as you do it with enough notice before the appointment, in line with the cancellation policy on the app.
Flex Visit Packages come with generous package validity, up to 90 days. Just make sure to use all your visit credits within this period. Any remaining credits will expire once the package validity ends.
Absolutely. Deep Cleaning is the best choice for removing dust and light paint residue, and getting your home ready to live in again.
Yes. Raha’s services cover most cities and regions across the Kingdom, and our coverage keeps expanding. We deliver the service to you wherever you are.
No. There’s no replacement fee if the first helper isn’t the right fit for the tasks required, because we care about keeping your home service stable.
Raha lets you contract a stay-in helper service for periods starting from one month. You can try the Stay-In Helper service with a contract from one to three months.
Routine Visits follow a fixed schedule, and allow you to set days and times, with the ability to edit any time; perfect if you want a steady home cleaning routine. The Flex Credit Package gives you a balance of visit credit that you can use whenever you’d like during the package validity, with no fixed schedule.
Yes. All packages on Raha app let you request up to 6 helpers per visit; a great option if you want to clean a large home quickly. Just make sure to give enough notice and book the number you need ahead of time, to secure availability in your area.
Yes. All packages are available on weekends. Raha app now supports scheduling visits all 7 days a week, including Fridays and Saturdays.
Because of the instant nature of the service, the price for a Now visit may vary slightly. However, you’ll always see the price clearly in the app before making your payment.
The household helper in Now service covers all the usual household tasks in an hourly visit: tidying rooms, ironing, washing dishes, and cleaning floors; helping you bring back your home’s order and cleanliness fast.
The visit is designed to give you full home support. The helper is trained for a range of household tasks, including cleaning, tidying, washing, ironing, and assisting with food prep support, with your guidance. But if cooking is a core part of your household needs, it’s better to request a stay-in home helper, or a specialized cook service by a male worker from Raha.
Quality at Raha is never left to chance. All domestic workers pass through specialized training and qualification programs. You can also view ratings and feedback from other clients on the Raha app, and make sure to leave yours so we can continue improving performance.
We always aim to give you as much stability and consistency as possible in our services for you. That’s why we allow requesting the same domestic worker, as long as they remain available.
Regular cleaning focuses on your usual daily routine, like wiping surfaces, dusting, washing, ironing, and tidying up. Deep Cleaning targets more precise tasks, hard to reach corners, and areas that need intensive cleaning.
A Male Home Worker provides general, comprehensive support for household tasks that don’t require specific technical skills. A Specialized Male Home Worker has a specialization in a specific area to complete tasks with a higher level of expertise.
Yes. You may locate where the service should take place on Raha app, whether it’s a home, an extension, or a rest house, as long as it provides the necessary living amenities and a decent accommodation space for the male home worker.
Raha’s Personal Care caregivers are trained in the basics of primary home care and health companionship. They may handle some tasks under the guidance of the medical team responsible for the case (like changing simple wound dressings), but they don’t perform specialized medical tasks. Their focus is on supporting the person in their daily routine, following medication schedules, and carrying out medical guidance.
The service is designed for the elderly, expectant mothers, individuals with special needs, and those recovering from illness. The caregiver provides support with personal activities like hygiene and nutrition and monitors overall health under the supervision of the family members and the medical team supervising the case.
Personal Care focuses mainly on caring for the person receiving support, including cleaning and preparing meals specifically for them, plus their personal household tasks like washing their dishes, washing and ironing their clothes, and cleaning and tidying their bed and room.
Male home workers can perform a variety of tasks based on the client’s needs, whether inside home, at rest houses, or even handling outdoor tasks that don’t require specific professional expertise.
At Raha, we are committed to providing a proper replacement in case of significant performance concerns. We’re keen on stability in your home’s workflow and consistency in our service quality.
The fees you pay to Raha include the worker’s salary and medical insurance. However, they do not include accommodation expenses, as the male home worker is a resident worker living with you, and you will be responsible for providing their accommodation, daily meals, and the required care. Meanwhile, residence permit issuance and renewal costs, round‑trip tickets, and end‑of‑service benefits, are all covered by Raha.
Our team will review the request and get back to you within 2–3 business days.
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