FAQ

Raha aims to be your destination for comfort that every household can count on By providing comprehensive and complete domestic service solutions, that’s why we provide Raha Muqeema – Raha hourly, recrement service and sponsorship transfer service

If the worker provider is available, the contract will be made directly and received within 72 – 48 hours as a maximum.

We have notified all of our workers provider to not use the mobile phone during work time and the customer is not entitled to take the worker’s mobile.

It is not permissible to search on the workers phone, and in case of suspicion, you can request assistance from us through RAHA communication channels .

The service starts from the date of receiving the driver after contracting

In the event that there is any suspicion of symptoms, the workers are transferred to accredited hospitals that are subject to the supervision of the Ministry of Health to carry out the necessary remedial measures

You can return back the worker provider if there is a need to do that, for your nearest resident for the workers (terms and conditions applied)

We are happy to receive the worker from the customer to nearest residence to your area, and you can identify the nearest residence by contacting us through Raha communication channels.

Raha is committed to providing based on what is showing in the contract policies , and in the event that it is not available, the nationality will be changed or the contract will be canceled without fees for either party.

Yes, you can renew the contract at any time during the contract period, knowing that if the contract ends without you taking action to renew the contract or hand over the labor, the contract will be renewed automatically.

To ensure a speedy response, contact us during the working hours of the Customer Service Center daily from 7:00am until 10:00pm

When the worker provider refuses to work , contacted with RAHA to solve the problem.

The worker provider rest hours as mentioned in the contract (9 Hours per day)

Yes, there is a one day off for the worker provider as it is mentioned in the contract

Renewal of the worker provider documents and papers is under our responsibility, so contact us through our channels the live chat through Raha app and the rest of the channels Twitter @Raha_KSA Instagram @Raha_ksa Facebook @Rahahome.sa Email care@smasco.com  and you can contacts by calling us or messaging us via WhatsApp with the unified number *920020422

Inform us immediately with the case and the time of runaway

In the case that the worker provider steals, a complaint must submit by the customer against the worker provider to the competent authorities, and you must notify us of this in respect of compensation. Please refer back to terms of the contract.

The customer has the right to cancel the contract and the return of the cost deducted from it, equivalent to the period spent by the worker provider at work.

In the case that you cancel the contract, the amount will be transferred to your account only, and a check will not be issued for the amount, and In the event of an objection, the customer raises a request or complaint through the application, WhatsApp, or official communication channels.

We provide in Raha various and easy payment methods, as our customers can pay through:
1-Sadad service(Sadad Number -Smasco 167)
2-Monthly payment (OLP)
3-Using the Electronic Cards (Visa/Mastercard/American Express/Mada)
4-Apple pay 

In Raha we offer many special discounts and surprises to our customers, and you can benefit from them, by following us through our social media channels or through the notifications in RAHA application

It depends on the value of the contract or the down payment and monthly and based on your abilities

To discover the available nationality, open Raha App, choose the service and the available nationality will apper so you can easlly contract with us.

Respecting the worker provider as an assistant to the family and providing suitable housing equipped with living tools and personal hygiene tools with appropriate air conditioning.

The worker provider salary is calculated from the date of arrival until the end of the Gregorian month 30.

Yes, if that is available

You can contract through visiting one of Raha branches around the kingdom, or through Raha application, and we can help you by contacting us through our channels:
the live chat through Raha app and the rest of the channels: • Twitter *Raha_KSA
• Instagram * Raha_ksa
• Facebook * Rahahome.sa
• Email *care@smasco.com
and you can contacts by calling us or messaging us via WhatsApp with the unified number *920020422

In order to use our services there must be a woman in the house.

Yes, you can

Saudi ID Card or Iqama

The age of the client is not less than 18 years (for a man / woman), and for a man a woman must be in the house.

You can contract through visiting one of Raha branches around the kingdom, or through Raha application, and we can help you by contacting us through our channels:
the live chat through Raha app and the rest of the channels: • Twitter *Raha_KSA
• Instagram * Raha_ksa
• Facebook * Rahahome.sa
• Email *care@smasco.com
and you can contacts by calling us or messaging us via WhatsApp with the unified number *920020422

If another request was raised to confirm the old one, there is no need for that, but if another request was raised with the intention of benefiting from another service, then there is no objection to that.

In case if this request available then related terms & conditions will be clarified

Yes, it is possible, and the contract will be upgraded, and the customer will bear the difference in the amount

The cost is based on the years of experience.

Taking care of children is one of the main tasks of the personal assistance, and prices vary according to nationality and contract period

depending on the chosen service, where we provide packages with the leasing system, so the workers provider sponsorship is on Raha, and there are packages that we offer that the worker sponsorship are transferred to the customer

Raha must be informed of any misbehavior or violations immediately.

Yes, you can contract the appropriate number of workers provider for your needs

you can, but it is recommended to wear the work uniform.

When the worker wants to go ( Hajj ) or ( Umrah ) will be based on the agreement with the customer , and it is required to gain governmental permission to register to campaign , also it requires issue permission to enter Makkah before Hajj period to the end of the Hajj by contacting with the customer service before 5 days to avoid the delay 

The service features are as follows:
The total contract value does not include the worker’s salary only, but includes the following services:
1- Costs of recruitment fees
2- Government fees costs
3- Labor salaries
4- Iqama
5- Travel visas
6- Return tickets
7- End of service benefits.
8- Medical insurance is one of the largest insurance companies in the Kingdom
9- The worker is trained in domestic work.
10- Guarantee of replacement throughout the contract period in the case of: refusal to work, runaway, sickness ,Death, unprofessionalism

You must recevie the worker provider at the time shown in message, and if you late terms of the contract will be applied

The customer has the right to cancel the contract and return of the cost deducted from it, which is equivalent to the period spent by the worker provider at work.

Yes, RAHA provides a mobile sim with a mobile device , in order to communicate with the worker when needed, while maintaining customer privacy

If their was a pregnancy, please notify RAHA immediately, and the worker provider will undergo a medical examination to find out when this happened, and depending in the result we will take action

In the case of married, you cannot put this condition, and in the case of this happened we replace the female worker provider only

All of our worker provider have a medical insurance and is linked to the Iqama number of the worker/driver/assistant and it is valid throughout the contract period, for more information you can contact 920000643 or visit the link https://www.smasco.com/UploadDocuments/WA-SAMASCO-09-06-2022.pdf

In the case of the death of a worker provider at his workplace
The customer must inform Raha immediately.

Please contact one of RAHA’s communication channels, and a request to speak with the supervisor will be raised and the request will be followed up with the customer

Raha aims to be your destination for comfort that every household can count on, By providing comprehensive and complete domestic service solutions, that’s why we provide Raha Muqeema – Raha hourly, recrement service and sponsorship transfer service.

Our contracts start from one month – three months – 6 months – 12 months until 24 month

Our customers can choose the preferred handover method, as we provide delivery of worker provider to the customers house, or to receive it from the nearest residence for workers provider

the workers can benefit from the day off inside the house or outside the house with the customer ( after agreement ) and the workers can not go out from the house and the customer will be responsible about the workers after receiving them