Before submitting a new contract with a cleaning services company in Saudi Arabia that offers cleaning services providers, there must be 5 things to check to ensure your rights as a service user. Among them is how do they perform contract termination in case you want to cancel? Let’s know more.
1. Is that a Saudi cleaning services company registered in Musaned?
There has been a rapid and steady shift in Saudi Arabia toward the digital transformation of all government processes, and that includes cleaning companies in Saudi Arabia. Musaned is a comprehensive electronic system developed by the Ministry of Labor and Social Development that enhances the recruitment procedures for domestic workers and protects all parties involved in the process.
All Saudi cleaning service companies are now required to be registered on Musaned; otherwise, they are likely to be operating illegally, which is certainly contrary to your rights.
2. Does that Saudi cleaning services company manage the worker’s salaries?
Domestic workers’ salaries are now processed under the Wage Protection System (WPS) in Saudi Arabia, ensuring that domestic workers are paid promptly and fairly. If you’re managing the domestic worker’s salary yourself, you have to register your worker’s contract on a Musaned, create a bank account for the worker, and an ATM for domestic worker salary tracking.
It’s now a must to register your domestic worker’s contract and salary details on Musaned, the official digital platform for tracking and monitoring domestic workers’ salaries in Saudi Arabia.
3. Does that Saudi cleaning services company provide insurance coverage for domestic workers?
It’s also a legal must to provide domestic workers in Saudi with medical insurance coverage besides the basic needs for expat workers like proper residence and paid annual leaves. It will either be covered by the Saudi cleaning company you’re hiring, or you will have to provide them yourself for the domestic worker.
What must the employer and/or the cleaning company in Saudi Arabia provide for domestic workers?
According to Saudi labor law, the employer and the cleaning company in Saudi Arabia are required to provide the domestic worker with the following rights and benefits:
- Food and Basic Necessities
- Employers must ensure workers have access to adequate food and other essentials required for daily living.
- Medical Care
- Domestic workers are entitled to medical care.
- Access to Communication
- Employers must allow workers to communicate with their families and maintain social connections, typically through a phone.
- Workplace Safety
- A safe and secure work environment must be provided, free from harassment, abuse, or exploitation.
- Daily Rest Hours
- Domestic workers must have at least nine hours of rest per day.
- Weekly Day Off
- Employers must provide a weekly day off for rest or personal activities, as agreed upon in the employment contract.
- Annual Leave
- Workers are entitled to 30 days of annual leave after completing one year of service, as per Saudi labor regulations.
- Sick Leave
- Domestic workers are entitled to paid sick leave of up to 30 days per year, upon submission of a medical report.
- End-of-Service Benefits
- Workers are entitled to one month’s pay as an end-of-service benefit for every four consecutive years of employment with the same employer, in line with labor laws.
- Paid Vacation for Contract Renewal
- After completing two years of continuous service, workers are entitled to a one-month paid vacation if their contract is renewed.
- Repatriation Expenses
- Upon termination of the contract, employers are responsible for covering the cost of repatriating the domestic worker to their home country.
Some of the previously mentioned service users must provide the domestic worker with in all cases, such as the daily rest and the safe work atmosphere. However, for things like repatriation expenses, you, as a service user, must check twice if the Saudi cleaning services company provides, and if it’s part of the contract cost that you should pay once, or you will have to pay it yourself for the worker.
4. Does that Saudi cleaning services company provide a replacement, in case the worker is restrained from working, or escapes?
Despite the fact that admitting a domestic worker has become easier than before, it still takes months for a qualified domestic worker to arrive from her home country. The reason why it’s crucial to know whether that company will provide you with a replacement worker should the first worker not be qualified enough, or become restrained from working for any reason.
5. Last but not least, how do they process contract termination in case you want to cancel?
There is a security deposit that service users must pay to Saudi cleaning services companies in advance of admitting a domestic worker. It is important to understand how much you must pay, and under what circumstances it may be refunded.
How about a Saudi cleaning services company that covers all?
Raha, the first licensed Saudi cleaning services company, is registered in Musaned under its mother company, SMASCO. Raha works on your behalf, covering all aspects of a cleaning service provider’s needs. Starting from picking qualified workers with enough experience in home cleaning services, to covering legal procedures and documents fully, providing insurance coverage for the worker, managing salaries, paid leaves, end-of-service benefits, and repatriation expenses. Work with Raha, and get a professional cleaning service provider with peace of mind. Download the Raha app now.
Sources
- Musaned: e-Visa Application for HouseMaids in Saudi Arabia, helperchoice.com
